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Q: What's the
limitation in trial version of Cucusoft converter products?
The limitation in the
trial version is that there is a watermark on the output video .
Otherwise, the functionality is exactly the same in the trial
version and full version.
Q: How to remove
the watermark?
You need to uninstall the
trial version and install the full version to convert your video
file again.
Q: I have got the
reg code, then how to register?
- If
you purchase our program , you will received the email
including the register code and the url for downloading the
full version.
- Please uninstall the
trial version, then install the full version.
- When you run the
installed full version, the register dialog box will pop
up. Please copy and paste your email address and register
code into the dialog box. Please be note, it is email
address you purchased with and not your name.
- After register,
please restart our program again to run.
Q:I lost my register code , how to get it again?
You
can goto our support center http://support.cucusoft.com to
retrieve your register code.
Q: I have ever
purchased your product, but I lost my program, how to get it
again?
You
can goto our support center http://support.cucusoft.com to
retrieve the latest full version.
Q: When
I tried to use the Customer Service website to see if there
were any updates to my software and I carefully entered the
information above with my name then I tried to log in, it
came back with a message that says:
"
Error! Please check you name, email address and the product
you selected! The name and email address should be same as
you ever placed order."
Two reason maybe,
1, because you are a new user, your account on our support
website will be available within 24 hours.
2.the information you input is not correct, you can e-mail
support@cucusoft.com ask for the help.
Q:
What is Cucusoft products' refund policy?
Before deciding to
purchase our software, please be sure to download, install, and
test-drive the evaluation versions that we provide.
Free trial download >>
We do not offer refunds on software when the registration code
has already been sent to the customer. We go to great lengths to
produce a trial version with which customers can ensure their
satisfaction and system compatibility. This allows them to make
an informed purchasing decision. Once that purchase has been
made, we do not offer a cash refund or an exchange. We feel this
policy is consistent with the major software retailers
nationwide. During the evaluation period, technical support is
available
support@cucusoft.com
Q: My Email address has changed what do I have to do to continue to
receive Cucusoft Software upgrade newsletter?
Please modify your information on
the website of seller. We will send the emails according
the customer list they provide.
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